🧩 The Problem
This cloud kitchen in Ahmedabad had everything — great food, a hardworking team, and solid marketing.
But still, problems kept piling up…
❌ 10–12 wrong orders every single day
🤯 Delivery boys confused about items — no clarity
📋 Handwritten order tickets often got misplaced
📊 No visibility into kitchen team’s daily output
💸 Refunds and Swiggy/Zomato penalties were eating into margins
🗣️ “Sir, I ordered aloo tikki, why did I get paneer roll?” — became a daily customer complaint
The team was frustrated. Owners were stuck firefighting 24×7.
Would you like me to write the solution part of this case too?
💡 The Solution
They adopted our ERP + POS suite. Here’s how we fixed it – step by step:
1️⃣ Step 1:
POS linked directly with Kitchen Display System (KDS) — no paper tickets!
2️⃣ Step 2:
Private Dashboard set up to show real-time order flow + kitchen load
3️⃣ Step 3:
HR module activated for shift-wise attendance, auto-payroll for kitchen staff
4️⃣ Step 4:
WhatsApp Automation for direct order confirmations and delivery status
5️⃣ Step 5:
Item-wise reports to track delays, spillage, repeat errors by staff
6️⃣ Step 6:
Weekly alerts for top complaint items + cross-check with chef notes
📊 The Result
🎯 98% fewer order mistakes in just 30 days
⏱️ Average prep time dropped from 18 mins to 11 mins
📱 40% increase in positive reviews on Swiggy/Zomato
💸 Refunds dropped by ₹28,000/month
👨🍳 Kitchen staff loved the display system — no more yelling orders
🔍 Why It Worked
✔️ Clear visibility = Zero confusion
✔️ Automation removed human errors
✔️ Team accountability improved
✔️ Real-time data → Smart decisions
✔️ Simple tools, no rocket science
📣 Final CTA
“Want your restaurant to run like a smooth machine?”
“Let’s reduce mistakes, increase speed, and grow orders.”
ERP + POS + WhatsApp = India’s best-kept kitchen secret.
